---
title: "Paymaster Services: Degraded Performance"
description: "Resolved · affects Arbitrum Paymaster, Base Paymaster, Optimism Paymaster, Ethereum Paymaster, Gnosis Paymaster, Polygon Paymaster, Celo Paymaster, Plasma Paymaster, Somnia Paymaster · Oct 8, 2026"
base_url: "https://status.candide.dev"
canonical: "https://status.candide.dev/events/report/3509"
---

# Paymaster Services: Degraded Performance

[Status](/.md) › [Events](/events.md) › Paymaster Services: Degraded Performance

Oct 8, 2026 · 2 hours ago · affects: Arbitrum Paymaster, Base Paymaster, Optimism Paymaster, Ethereum Paymaster, Gnosis Paymaster, Polygon Paymaster, Celo Paymaster, Plasma Paymaster, Somnia Paymaster · 2 hours

## Updates

### + Resolved — Oct 8, 4:59 PM

affects: Arbitrum Paymaster (operational), Base Paymaster (operational), Optimism Paymaster (operational), Ethereum Paymaster (operational), Gnosis Paymaster (operational), Polygon Paymaster (operational), Celo Paymaster (operational), Plasma Paymaster (operational), Somnia Paymaster (operational)

This incident is resolved. Paymaster services have been running normally since Oct 08, 2026 15:49:25, and we have seen no further issues. Thank you for your patience.

### x Monitoring — Oct 8, 3:49 PM

affects: Arbitrum Paymaster (degraded performance), Base Paymaster (degraded performance), Optimism Paymaster (degraded performance), Ethereum Paymaster (degraded performance), Gnosis Paymaster (degraded performance), Polygon Paymaster (degraded performance), Celo Paymaster (degraded performance), Plasma Paymaster (degraded performance), Somnia Paymaster (degraded performance)

Paymaster services are back online and performing normally. The issue was caused by heavy load on our hosting provider's storage service, which they have now fixed. No action is needed on your side.

We are monitoring closely to make sure performance stays stable. If you still see any issues, please contact team@candidelabs.com. 

Thank you for your patience.

### x Identified — Oct 8, 3:45 PM

affects: Arbitrum Paymaster (degraded performance), Base Paymaster (degraded performance), Optimism Paymaster (degraded performance), Ethereum Paymaster (degraded performance), Gnosis Paymaster (degraded performance), Polygon Paymaster (degraded performance), Celo Paymaster (degraded performance), Plasma Paymaster (degraded performance), Somnia Paymaster (degraded performance)

We have identified the cause of the degraded performance affecting our paymaster services. The issue comes from our hosting provider, whose is under heavy load. This is causing slower response times and some stalled requests for a subset of customers, including us.

Our hosting provider is actively working on a fix. They are moving to a less busy infrastructure in the affected region to relieve the load. This work happens in the background, and no action is needed on your side.

Until the migration is complete, you may still see slower responses or occasional failed requests from paymaster services. We are in contact with our provider and monitoring the situation closely.

### x Investigating — Oct 8, 3:27 PM

affects: Arbitrum Paymaster (degraded performance), Base Paymaster (degraded performance), Optimism Paymaster (degraded performance), Ethereum Paymaster (degraded performance), Gnosis Paymaster (degraded performance), Polygon Paymaster (degraded performance), Celo Paymaster (degraded performance), Plasma Paymaster (degraded performance), Somnia Paymaster (degraded performance)

We are currently experiencing degraded performance on the servers that run our paymaster services. You may see slower response times or some failed requests while this is ongoing.

Our team is actively investigating the cause and working to restore normal performance as quickly as possible.

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